da33's Privacy Policy

1 Types of Collected Information

When registering an account and using services on da33, we collect various types of information. This information can be broadly divided into two categories: personally identifiable information and non-personal technical information.

1.1 Personally Identifiable Information

The following information is collected to verify your identity and provide secure services:

• Full name and date of birth
• Valid email address
• Mobile number
• National ID card or passport number (for identity verification)
• Current address
• Payment method details (bKash, Nagad, Rocket, or bank account information)

1.2 Technical Information

The following technical information is automatically collected to improve the security and performance of the platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Website access and activity logs
• Cookies and session data
• Transaction history and amounts

2 How Information Is Collected

We collect your information through various methods. Information is gathered primarily in three ways:

• Information you provide directly: Information you give when you create an account, fill out a form, or contact our support team.
• Automatically collected information: Information collected through cookies, pixel tags, and similar technologies when you use our website or app.
• Information received from third parties: Information collected through identity verification agencies, payment processors (such as bKash, Nagad, Rocket), and fraud prevention services.

3 Purpose of Using Information

da33 uses the collected information for the following legitimate purposes:

• Completing account registration and identity verification
• Processing transactions and managing deposits/withdrawals
• Preventing fraud, money laundering, and other illegal activities
• Ensuring platform security and performance
• Providing customer support and resolving issues
• Complying with applicable laws and regulations
• Personalizing your experience and providing relevant services
• Keeping you informed about new promotions and offers (subject to your consent)
• Conducting analysis to improve platform functionality

We will never use your information beyond the purposes described above, and will not sell it to third parties for commercial purposes without your explicit consent.

4 Information Storage & Security

da33 follows industry-standard technologies and processes to keep your information secure.

4.1 Encryption & Technical Security

Our platform uses SSL (Secure Socket Layer) encryption, ensuring that all data exchanged between your browser and our servers remains fully secure. Sensitive data — especially payment-related information — is stored in an encrypted state using strong encryption algorithms.

4.2 Data Retention Period

Your personal information is retained while your account is active. Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, or enforce agreements. Once the legally required retention period has passed, data is securely deleted or anonymized.

4.3 Access Controls

Only authorized personnel have access to your personal information, and they are required to abide by strict confidentiality obligations. We conduct regular internal security audits.

5 Sharing Information with Third Parties

da33 does not sell or rent your personal information to third parties. However, limited information may be shared in the following cases for the purpose of operating our services:

• Payment service providers: Necessary transaction information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfers.
• Identity verification agencies: With authorized third-party services for identity verification to ensure regulatory compliance.
• Legal authorities: Necessary information may be provided to government authorities in response to court orders, investigations, or legal obligations.
• Technology service partners: With technology partners engaged in platform operations, hosting, and security, who are bound by strict confidentiality agreements.

For any sharing of your information beyond what is mentioned above, your prior explicit written consent will be obtained.

6 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

6.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login sessions, security verification, and core website functionality.
• Functional cookies: Help remember your preferences, language selection, and personalized settings.
• Analytics cookies: Used to understand which pages are visited most and how users navigate the platform.

6.2 Managing Cookies

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may affect some important platform functionality. Most modern browsers offer detailed settings for managing cookies.

7 User Rights

da33 respects your rights regarding the protection of your information. You have the following rights:

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right to rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request the deletion of your personal information, though this may be limited by legal obligations.
• Right to object to processing: You may object to the processing of your information for direct marketing purposes.
• Right to data portability: You may request to receive the information you have provided in a structured, commonly used format.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable timeframe.

8 Privacy of Minors

da33 is an adults-only platform. This service is intended for users aged 21 and above only. We do not intentionally collect or process personal information of anyone under the age of 21.

Age is verified at the time of account registration. If we become aware that information from a minor has been collected, we will take immediate steps to delete that information and suspend the relevant account. If a parent or guardian suspects that their child's information has been collected, please contact us.

9 Payment Information Security

da33 takes special precautions to protect financial transaction data. Our platform supports four payment methods: bKash, Nagad, Rocket, and bank transfer.

• All payment information is transmitted through SSL encryption.
• Sensitive information such as card or mobile banking PINs is not stored on our servers.
• Payment processing is completed within the secure environment of the respective service provider.
• Additional verification measures are in place for every transaction.
• Fraud detection systems remain active at all times.

If a suspicious transaction is detected, we may take necessary steps to temporarily secure your account and will notify you.

10 Policy Changes

da33 reserves the right to revise or update this privacy policy from time to time. When changes occur, the updated policy will be published on this page and the "Last updated" date at the top of the page will be changed.

For significant changes, we will attempt to send a notification to your registered email address. Continued use of our platform after the updated policy is published will be considered as your acceptance of the new policy. Therefore, it is recommended that you revisit this page periodically.

This privacy policy is governed by the applicable laws of Bangladesh. In the event of any dispute, the laws of Bangladesh shall apply.